Robo.lk provides activated call center services for customer inquiries and support. The center is handling customer matters regarding product orders, delivery, and after sales services.
Apart from that, robo.lk maintains a YouTube channel with tutorials compatible for users at all stages. This channel comprises video tutorials covering the basics of robotics and electronics, setting up the products and the basics of building robots.
We, robo.lk guarantees all users recieves the finnest products and recieve the best benefits and possibilities of the products they purchased.
We only accept online orders through Robo.lk. All prices stated are FOB Colombo.When you place your order, it will go through a series of preparation steps and the status will be updated accordingly.
- Pending: Your order is submitted to us but without checkout.
- Confirmed: Your order is accepted by us.
- Processing: Your order is under processing.
- Shipped: Your order is collected for assignment by the forwarder.
- Traceable: Tracking information for your order is available.
- Waiting: Human interaction is needed for your order.
- In production: Your order needs more than 3 working days processing time.
- Cancelled: Your order is cancelled.
- We will reserve the “Pending” order for 2 weeks. If you don’t check out within this period, the order will be cancelled.
- Once your order has reached “Processing” status, it can no longer be cancelled or otherwise altered in any way.
- It normally takes 1-2 working days for the order status to change from “Shipped” to “Traceable”, since we need some time to collect the tracking information from the forwarder and upload it to our system. You can enter your order here to track it when its status reaches “Traceable”.
- If your order is set as “Waiting” status, our Customer-Service staff will contact you within 24-48 working hours to get this flag cleared.
- On some particular orders, processing time will be longer than 3 working days, like the PCB manufacturing service. We will apply the “In production” status flag to these orders.
- Please contact our Customer-Service staff timely if you need to cancel an order, and that order doesn’t reach the “Processing” status. To avoid any trouble, please recheck your shopping cart before checkout.
We can ship all in-stock orders in 1-3 business days as your payment has cleared. All items are inspected before dispatch and are carefully hand-packed. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held responsible for any damage that may have occurred in transit. Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then click "Estimate Shipping" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination. We will ship according to the shipping address you provided, please notify us any address change before your order is marked “Shipped” to avoid parcel loss.
We offer registered Air mail and courier service. To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for orders over $200. If the Registered Airmail shipping is a must for you, please leave us a comment. We will adjust the shipping cost manually and inform you to continue to checkout. But we regret that we can’t hold the responsibility for the possible loss.
Parcels that are going through airmail are charged US$2 per 10g including handling and package fee. It normally takes 7 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side.
If your order by Air mail is notified as “Traceable” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel and take all possible measures to track the parcel.
Your parcel will take not more than 5 days to reach you though the courier service. You'll be given a tracking ID which you can use to track your parcel online with the courier company.
You should expect to pay any amount charged by the government in your respective country (If ordered outside Sri Lanka). This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped.
If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. Please comment while you are placing order about the requirements, we will support you as much as possible.
We are accepting payments from Payhere payment gateway. Payhere provides Credit/Debit cards (VISA,Mastercard,American Express) Mobile Wallets (EZ cash, Mcash), Internet banking (Sampth, BOC and Seylan) and Carrier billing (Dialog, Mobitel and Etisalat) options.
To ensure your technical questions related to Robo.lk products to be answered timely, please submit them to the appropriate category in the Support Forum.
Datasheet, Documentation, Specification, etc... that belong to each product can be found in relevant product page. Technical information such as connection diagrams can be found under Products & Services.
Robo.lk provides consultation only at a cost. If you need advice on designing your project or if you are having technical issues, you are welcome to submit your inquiry to email@example.com. If you have issues in using our products and need help, please submit your question to relevant category under Support Forum. In addition to our support staff, you will also get some help from our long standing customers and support community.
If you are an Robo.lk customer and require help on our products & Services, you may submit your questions at Customer Support section.*
Questions related to Robo.lk Products and Services can be discussed under the relevant category of Products & Services.
All other questions can be discussed under General Discussions.+
* Please mention your invoice number on the title
+If you are uncertain where to place your topic, please always use General Discussions section and we will direct you from there.
The performance of this website and all information contained on, downloaded or accessed from this website are provided to you on an “as is” basis, without warranties of any kind whatsoever. Robo.lk shall not be responsible for any problems or technical malfunction to your computer as a result of using this website.
Terms & Conditions
The following are terms of a legal agreement between you and robo.lk. By accessing, browsing, or using this web site, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use this web site.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone
If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: firstname.lastname@example.org for return authorisation. No returns will be accepted without having previously obtained a return authorisation. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the above mentioned conditions. Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part.